Customer Service is an attitude! Reinforce your service culture
with these four books and four DVDs. Each book has an unforgettable
message and makes a great meeting takeaway!
Click on any book cover to view the interactive book
preview:
Short description of each book included:
The 100/0 Principle by
Al Ritter - Simply put, The 100/0 Principle by
Al Ritter is a book that can benefit anyone but is especially
useful for any business. Simply put, you can learn how to give 100%
to every relationship, customer contact included, and expect
nothing in return, although Ii think you'll find most people will
rise up to meet you. Includes a wonderful 3 minute DVD. Click here
to view
the DVD Movie
Customer review:
Chuck McGuire of Minden, Nevada. This was an
excellent book with a strong message about how ones
actions/behavior towards others will help create better
relationships’. Give of yourself without putting a price tag on
your actions and/or expecting something in return, the return will
come later and consistency is the key.
Customer Love, by
Mac Anderson - A must read for every member of your team. This
book will get the creative juices flowing and inspire you and your
team to create a service culture that will have you writing your
own "Customer Love" stories. - NOW with
DVD movie!
Customer review:
From Stephanie
Huff of Cincinnati, Ohio. This book portrays
exactly how we want our service standards to be upheld. I have
shared this book with all our managers and plan to incorporate into
our new manager training program as soon as possible.
From Lisa G. of
Desert Hot Springs, California. This book is amazing. It should be
read by every one in your business, from the top people to worker
bees! Makes me want to do so great that I may end up in a book!
212 Service by
Mac Anderson Someone once said, "Life is like a game of tennis.
The player who serves well seldom loses." The same can be said for
any business on the planet. There are many books written about
service, however, our goals in this one is to keep it simple. 212º
Service presents 10 simple, but engaging rules of service that can
be read by every member of your team in less than 30 minutes.
Customer review:
From Drake
Saylors of Anderson, South Carolina. Such a real
reminder about how just that "additional extra effort" can make the
difference, can produce the pay-off, in accomplishment: 1 more
sales call late in the day // 1 more phone call to either a
customer, or family member //staying 1 more minute to hear
someone's story to completion // 1 more handwritten letter // 1
more compliment(added to the 3 other sincere ones we're supposed to
issue - EVERY day, right?) - you get the picture. All I have to do
is begin counting to myself: "two-hundred & nine, two-hundred
& ten, two-hundred & eleven..." and it sets my mind in a
creative mode looking for that "one more degree" of SOMETHING, now.
Wonderful stuff. Thank you for the resource.
The Simple Truths of Service by
Ken Blanchard and
Barbara Glanz - Johnny is young man living with Down Syndrome
who changes the culture of a grocery store by being creative and
giving the customers more than they expect. He puts his own
personal signature on each and every interaction. Read about Johnny
plus other great customer service stories. Your customer service
team will be bursting with new ways to make your company stand out
from the crowd. Click here to view
the DVD Movie
Customer review:
From Carl Rees of Springfield, Missouri. This is the first book I
ordered from Simple Truths. The book and its accompanying video are
both inspirational and motivational. The story of Johnny the young
grocery bagger is, in itself alone, worth having the book.
Following the story of Johnny, the book shares ten timeless truths
about great service that are both simple and profound. You will
find this book well-worth reading, the video well-worth watching,
and the truths well-worth implementing.
